Terms & Conditions

Version 1.0 · August 2026

These terms apply to every contract between Ellison Access Ltd and you for the design, supply, installation, servicing or maintenance of gates, automation, access control and associated works.

1. About these terms

1.1 These terms apply to every contract between Ellison Access Ltd ("we", "us", "our") and you, the customer, for the design, supply, installation, servicing or maintenance of gates, automation, access control and associated works ("the Works").

1.2 By accepting our proposal — whether by signing it, accepting it electronically, or paying a deposit — you agree to these terms. Please read them before you accept.

1.3 These terms, together with our written proposal and any specification or drawing referred to in it, form the whole agreement between us. Anything said in conversation, by email or on site does not form part of the contract unless we confirm it in writing.

1.4 If you are a consumer, nothing in these terms affects your statutory rights.

2. Our proposal

2.1 Our proposal sets out the Works, the specification, the price and the payment schedule. It is valid for 30 days from its date unless it states otherwise.

2.2 Prices are based on the site conditions observed or reported at the time of survey. If conditions differ materially once work begins — for example unrecorded services, unsuitable ground, or structures that cannot bear the load — we will tell you promptly, explain the options and agree any change in writing before continuing.

2.3 All prices are stated in pounds sterling and, where applicable, exclude VAT unless the proposal states that VAT is included.

2.4 Drawings and visualisations, including any produced by our design tools, are for illustration and guidance. The written specification prevails.

3. Forming the contract

3.1 A contract is formed when you accept our proposal and we receive your deposit.

3.2 We may decline or withdraw a proposal at any time before it is accepted.

4. Payment

4.1 Unless the proposal states otherwise, payment is:

4.2 The balance is due on the day we complete the Works. We will issue an invoice on completion.

4.3 We accept card payment through Stripe, and bank transfer. Card details are handled by Stripe and are never seen or stored by us.

4.4 Where the balance is not paid when due, we may charge interest on the overdue amount at 4% per year above the Bank of England base rate, accruing daily from the due date until payment is received.

4.5 Title in the goods supplied passes to you on payment in full. Risk passes to you on installation.

4.6 We may withhold handover documentation, including the Declaration of Conformity and safety file, until payment has been received in full. This does not affect your statutory rights or our safety obligations.

5. Your right to cancel

5.1 Consumers — 14-day cancellation right. Where you are a consumer and the contract was made at your home, at a distance, or anywhere other than our business premises, you have the right to cancel within 14 days of entering into the contract, without giving a reason.

5.2 How to cancel. Tell us in writing at enquiries@ellisonaccess.co.uk or by post to our registered office. You may use the cancellation form at the end of these terms, but you do not have to.

5.3 Bespoke items. Gates and associated items manufactured to your specification, to measurements taken at your property, or clearly personalised to you, are exempt from the 14-day cancellation right once manufacture has begun. We will tell you before we start manufacture. Choosing from a range of standard options we offer does not, by itself, make an item bespoke.

5.4 Work starting within the cancellation period. If you ask us to begin the Works during the 14-day period, you may still cancel, but you must pay for the work carried out and materials supplied up to the point you tell us. If the Works are completed in full within that period, the right to cancel is lost.

5.5 Refunds. Where cancellation is valid, we will refund sums due within 14 days, using the same payment method you used, less any amount properly payable under clause 5.4.

5.6 Cancellation outside these rights. If you cancel outside the circumstances above, we will refund your deposit less our reasonable costs already incurred — materials ordered, bespoke manufacture begun, and design time — and will provide a breakdown.

6. Access, site and your responsibilities

6.1 You confirm that you own the property or have the authority of the owner, and that you have obtained any consent required — planning permission, listed building consent, landlord or freeholder approval, or the agreement of neighbours where the Works affect a shared boundary.

6.2 You are responsible for telling us the location of underground or concealed services. Where records are not available we will take reasonable care, but we cannot accept liability for damage to services we were not told about and could not reasonably have identified.

6.3 You will provide safe and clear access to the working area, and a suitable electrical supply where the Works require one.

6.4 Where access is prevented or the site is not ready on the agreed date, we may charge a reasonable abortive visit fee reflecting our costs.

7. Timescales

7.1 Any dates we give for manufacture, delivery or installation are estimates given in good faith. We will keep you informed of any change.

7.2 We are not liable for delays outside our reasonable control, including supplier delays, adverse weather preventing safe working, and circumstances described in clause 13.

8. Safety and compliance

8.1 A powered gate is classed as machinery. Where we install a powered gate system, we are the manufacturer of that system for the purposes of the Supply of Machinery (Safety) Regulations 2008.

8.2 We will:

• carry out a site-specific risk assessment;
• design and install the system to reduce identified risks, using appropriate safety devices;
• force test the installation in accordance with BS EN 12453 and BS EN 12445;
• compile a technical file recording the risk assessment and test results;
• issue a Declaration of Conformity; and
• provide written user instructions, including manual release arrangements.

8.3 Your obligations as owner. Once the system is handed over, you have a duty of care to those who use it. You must:

• keep all safety devices working and never disable, bypass or obstruct them;
• have the system inspected and serviced at the recommended intervals;
• keep the manual release key accessible and make sure users know how to use it;
• keep the user instructions available to anyone operating the gate; and
• tell us promptly if the gate behaves abnormally, and stop using it if it is unsafe.

8.4 Where the gate is used at a workplace, or where the public may be exposed to it, additional duties apply to you under the Health and Safety at Work etc. Act 1974.

8.5 We are not liable for injury, loss or damage arising from failure to maintain the system, from disabled or obstructed safety devices, or from alterations carried out by anyone other than us.

9. Maintenance

9.1 Powered gates require regular servicing to remain safe and to comply with the standards in clause 8. We recommend servicing at least annually, and more frequently on high-usage or commercial installations.

9.2 We offer maintenance packages. Where you take one, its scope, frequency, price and cancellation terms are set out in the maintenance agreement, which supplements these terms.

9.3 Where no maintenance is in place, responsibility for arranging inspection and servicing rests with you.

10. Warranty

10.1 We warrant our workmanship for 12 months from completion.

10.2 Manufacturer warranties on motors, control equipment and hardware are passed to you and typically run 12 to 24 months. Details are provided at handover.

10.3 The warranty does not cover:

• fair wear and tear, or deterioration of finishes exposed to weather;
• damage caused by misuse, impact, vandalism, accident or forced movement of the gate;
• damage caused by failure to service the system, or by servicing or alteration carried out by others;
• movement of ground, structures or posts caused by conditions outside our control;
• consumable items; and
• timber's natural movement, seasoning, splitting or colour change.

10.4 To claim, contact us in writing with a description and, where possible, photographs. We will inspect and, where the claim is valid, repair or replace at our option.

10.5 Nothing in this clause limits your rights under the Consumer Rights Act 2015, including the right to goods that are of satisfactory quality, fit for purpose and as described, and to services carried out with reasonable care and skill.

11. Variations

11.1 Changes requested after acceptance must be agreed in writing. We will confirm any effect on price and timescale before proceeding.

11.2 Once bespoke manufacture has begun, changes may not be possible and may incur charges for work already carried out.

12. Liability

12.1 We do not exclude or limit liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be excluded.

12.2 Subject to clause 12.1, our total liability arising from the contract is limited to the price paid for the Works.

12.3 Subject to clause 12.1, we are not liable for loss of profit, loss of business, or indirect or consequential loss.

12.4 We maintain public liability insurance. Details are available on request.

13. Events outside our control

We are not liable for failure or delay caused by events beyond our reasonable control, including severe weather, flood, fire, industrial action, civil emergency, epidemic, failure of utilities or transport networks, or supplier failure. We will tell you promptly and agree a revised timescale, or, where delay is substantial, you may cancel and receive a refund for Works not carried out.

14. Data protection

14.1 We process your personal data as described in our Privacy & Cookie Policy.

14.2 We are registered with the Information Commissioner's Office under registration ZC215114.

15. Complaints

15.1 If something is wrong, please contact us at enquiries@ellisonaccess.co.uk or 0330 133 4772. We aim to acknowledge within 2 working days and resolve within 14 days.

15.2 If we cannot resolve matters between us, either of us may propose mediation before starting court proceedings.

16. General

16.1 If any provision is found to be unenforceable, the remainder continues in force.

16.2 We may subcontract parts of the Works. We remain responsible for their performance.

16.3 These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction.

Who we are

Model cancellation form

Complete and return this form only if you wish to withdraw from the contract.